Touchpoint 1: Initial inquiry
Your first contact, typically via WhatsApp or a contact form, should get a response with basic information and next steps — a slow or vague initial response is worth noting as a data point.
Touchpoint 2: Information exchange
You'll typically share relevant photos, medical history, or records; the provider shares an initial, non-binding estimate based on that information.
Touchpoint 3: Virtual consultation
A real conversation with the surgeon or physician, not just a coordinator — this is where your specific case gets properly evaluated and a firm, itemized quote typically follows.
Touchpoint 4: Confirmation and deposit
Once you accept the quote, a deposit (typically 30–50%) secures your date, followed by a written booking confirmation.
Providers via colombiacosmeticsurgery.com and colombiadentist.co typically move through this exact sequence — if a provider skips the virtual consultation step entirely, treat that as worth asking about directly.
The Takeaway
A real virtual consultation with the treating physician, not just a coordinator, should happen before any deposit — this is the step most worth insisting on.