Bottom line up front: If a facilitator provides any written agreement, a handful of specific terms — commission disclosure, cancellation rights, and liability scope — matter far more than the general tone of the relationship.
Terms worth specifically checking
- Commission disclosure — does the agreement specify how the facilitator is compensated, and by whom (you or the clinic)?
- Cancellation and refund terms — specifically what happens to any fees paid if you cancel or the clinic cancels
- Scope of responsibility — what the facilitator is actually contractually responsible for versus what they merely coordinate
- Clinic partnership specifics — whether the agreement names the specific facility and surgeon, or leaves this vague
A red flag worth naming directly
A facilitator unwilling to put commission structure or cancellation terms in writing, while asking for payment upfront, warrants real caution — a legitimate facilitator has no reason to avoid these specific disclosures.
Working directly, without a facilitator
Many patients book directly with providers via colombiacosmeticsurgery.com or colombiadentist.co, working directly with the clinic's own international patient coordinator instead — a legitimate alternative that removes the facilitator-contract question entirely.
The Takeaway
If using a facilitator, get commission structure and cancellation terms in writing specifically — these two terms matter more than any other part of the agreement.