Bottom line up front: Get a specific, written cancellation and rescheduling policy before paying any deposit — this is a standard, reasonable request, and a legitimate provider will have a clear answer.
Questions to ask specifically
- If I need to cancel, what portion of my deposit is refundable, and by when?
- If I need to reschedule rather than cancel, is there a fee, and how much advance notice is needed?
- What happens if the provider needs to reschedule my date — do I have any recourse or compensation?
- Are there different policies for different reasons (medical vs personal vs travel disruption)?
Why this matters more than it might seem upfront
Life circumstances change over the weeks between booking and your actual trip — a clear policy, understood in advance, means you're not navigating an unclear situation under stress if something does come up.
A reasonable general policy
Most legitimate providers via colombiacosmeticsurgery.com or colombiadentist.co offer at least partial deposit refundability with reasonable advance notice — a policy offering zero flexibility under any circumstance is worth questioning directly.
The Takeaway
Get this policy in writing before paying anything — it's a normal, expected question that shouldn't create any friction with a legitimate provider.